Shipping policy

SHIPPING POLICY

At Moodlet, we want your order to arrive as quickly and safely as possible. Please read our shipping policy carefully before placing your order.

ORDER PROCESSING All orders are processed within 1-3 business days after payment confirmation. During high-demand periods or holidays, processing may take slightly longer. You will receive an email confirmation as soon as your order has been processed and is ready to ship.

DELIVERY TIMES Once your order has been shipped, estimated delivery times are:

  • United States: 4-8 business days
  • Canada & Mexico: 7-12 business days
  • Europe: 8-14 business days
  • Rest of World: 10-20 business days

Please note these are estimates and may vary due to customs, carrier delays, or other factors outside our control.

SHIPPING COSTS We offer free worldwide shipping on every single order. No minimum purchase, no hidden fees, no surprises at checkout.

ORDER TRACKING As soon as your order ships, you will receive an email with your tracking number. Use it to follow your package every step of the way. Please allow 24-48 hours for tracking information to become active after receiving your shipping confirmation.

CUSTOMS & IMPORT DUTIES International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer and are not included in our pricing. We recommend checking your local customs regulations before ordering.

LOST, STOLEN OR DAMAGED PACKAGES If your package is marked as delivered but you haven't received it, please check with neighbors and your local post office first. If your package is lost, stolen, or arrives damaged, contact us immediately at moodletbadge@use.startmail.com and we will make it right. Every order is protected under our 90-Day Money Back Guarantee.

INCORRECT ADDRESS Please double-check your shipping address before completing your purchase. Moodlet is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at moodletbadge@use.startmail.com and we will do our best to update it before it ships.

DELAYS OUTSIDE OUR CONTROL Moodlet is not responsible for shipping delays caused by customs inspections, natural disasters, carrier disruptions, or other circumstances beyond our control. We will always do our best to keep you informed and resolve any issues as quickly as possible.

CONTACT US For any shipping-related questions, reach out to us at: 📧 moodletbadge@use.startmail.com

We typically respond within 24 hours.